Privacy Policy

We strive to provide incredible travel experiences to our guests from different parts of the world. When we know more about you, the better we can customize and improve your experience. As such, while we plan your trip, we will ask you for personal information — some mandatory and some optional. The protection of your personal information is very important to us. We promise to protect this information and ensure that it remains confidential. We also promise never to share or trade your information to third parties except with the Royal Government of Bhutan and Tourism Council of Bhutan while processing your travel documents such as Visa, Route Permit and Special Permits for visiting restricted places.

You can purchase or make a reservation of a trip by contacting our Country Experts either my phone or email after visiting our website. At that time, we will ask you to provide some basic information — such as your name, phone number and country so that we can follow up with you to formulate your itinerary. We may also ask your gender and age for identification purposes. We may also ask for the following additional information in a move to offer an unparalleled level of personalized service:

We request your flight information in order to help us book your inbound flights or to make necessary synchronisation with your connecting flights. If you have booked inbound flights yourself, this would help us make necessary airport pick-up or drop-off services and also to ensure that you will have adequate time to get to the airport for your departure flight. At the later part of our communication, we request you to send us scanned copy of your recent passport because it is required by our local airlines while booking your flights. It is also required by our local authorities such as Department of Immigration while issuing your Visas and Permits.

We try to accommodate if any of our guests have certain dietary needs or restrictions. To accomplish this, we ask your dietary preferences and if you have any is being recorded in your booking file. This information is then transferred to your Bhutan Travelers’ guides, who will in turn contact the various restaurants and hotels to ensure that your requirements are well met. While on trek, your trekking chef is informed in advance to meet your needs.

Specially while on trek, we need information about your age, gender, height and general health so that we can provide you with the appropriate equipment and ensure your trekking guide prepares himself appropriately.

We always strive to provide you with the highest level of personal service. Our Tour Directors keep record of any special requests or preferences that you have specified to them at the time of your booking. In turn, this information is passed on to your guides, which enables the guides to meet and provide you with an extra mile services.

We understand the importance of privacy and carefully protect all the information they have entrusted to us. We will not disclose your personal information to any external parties or person, except to local authorities described above, without your informed consent unless we are required by law to do so.

If you have any concern with use of your personal information by Bhutan Travelers or feel that Bhutan Travelers has not complied with this Privacy Policy, you may file a complaint by sending a letter to Bhutan Travelers, Near Clock Tower Square Changlam Street 11001, Thimphu Bhutan or send an email to [email protected] If the complaint is justified, Bhutan Travelers will take an appropriate measures to address it. Response to your complaint shall be given within 30 business days from the date of receipt of your complaints.

The most current version of the policy as published in our site will govern our use of your personal information. We may revise this Privacy Policy from time to time. However if we make any changes to this policy, we reserve the right to do so without any notice.